Terms & Conditions
Welcome to MB Logistics. These Terms & Conditions govern your use of our services, website, and any agreements entered into with MB Logistics. By accessing our website or using our services, you agree to comply with and be bound by the terms outlined below.1. Scope of Services
MB Logistics provides logistics solutions including but not limited to last mile delivery, courier services, warehousing, distribution, fulfillment, and cash on delivery (COD) services. All services are subject to availability, operational capacity, and agreed service level terms.2. Client Responsibilities
Clients must provide accurate and complete information regarding shipments, including contents, value, delivery address, and contact details. The client is responsible for ensuring that shipments comply with Egyptian laws and regulations and do not contain prohibited or restricted items.3. Prohibited Items
MB Logistics does not transport:- Illegal substances
- Hazardous or flammable materials without prior written approval
- Weapons, explosives, or counterfeit goods
- Items prohibited under Egyptian law
4. Delivery and Service Levels
Delivery times are estimates and may vary due to weather, traffic, security conditions, or force majeure events. MB Logistics is committed to meeting agreed SLAs but does not guarantee absolute delivery times in all circumstances.5. Cash on Delivery (COD)
COD services are subject to agreed settlement terms between MB Logistics and the client. Collected amounts will be transferred according to the payment schedule defined in the service agreement. MB Logistics is not responsible for delays caused by incorrect recipient information or refusal of payment by the customer.6. Liability and Claims
MB Logistics’ liability is limited to the declared shipment value or the amount specified in the service agreement. Claims for lost or damaged shipments must be submitted in writing within 48 hours of delivery or scheduled delivery date. MB Logistics is not responsible for indirect or consequential losses.7. Warehousing Services
Clients must ensure all stored goods are properly packed and labeled. MB Logistics is not liable for damages resulting from improper packaging or undisclosed product risks. Storage fees and handling charges apply as per the signed agreement.8. Data Privacy
MB Logistics respects client data privacy and complies with applicable data protection laws. Personal and business data collected is used only for operational and service-related purposes.9. Payment Terms
All invoices must be paid according to the agreed payment schedule. Late payments may result in service suspension or additional charges.10. Termination of Service
MB Logistics reserves the right to suspend or terminate services if:- The client violates these terms
- Payments are overdue
- Illegal or unsafe activities are detected
11. Amendments
MB Logistics may update these Terms & Conditions at any time. Updates will be published on our website and become effective immediately.12. Governing Law
These Terms & Conditions are governed by the laws and regulations of the Arab Republic of Egypt.13. Contact Information
For any questions regarding these Terms & Conditions, please contact: MB Logistics Cairo, Egypt Email: info@MBlogistics.com Hotline: 19015هل أنت مستعد لتوسيع عمليات التوصيل الخاصة بك؟
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